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Frequently asked questions (FAQ)

Order processing

On each product page, a quote request form is visible on the right side of the page. This form must be filled carefully.
You can request as many quotes as you want. The quotes are completely free of charge.
Once your request is submitted, you will immediately receive a confirmation e-mail with your quote number.
Within 48 hours, a detailed quote will be sent by email, including your personal information, the nature of the products, quantities, prices, shipping fee , delivery schedule and payment terms.
Inside the same email, a visual of your custom product ( artwork) , will be offer.

Once your quote and arkwork are validated, you will be able to settle your formal order.
We remind our customers that custom orders with your logos, slogans and other impressions, can not be canceled and refunded.

During the manufacturing process, photos will be sent by email, if those will aim to prove our honesty and ensure you that the order is proceed correctly.

Orders are shipped to the address of your choice.
We highly invite you to open and check your orders at the delivery and in the presence of the delivery driver.
Any anomalies will not be disclosed outside the context of delivery.
In case of major anomaly, please refuse to sign the delivery note.
Delivery time and delivery method

We offer different shipping methods, depending on what you order and the amount you wish to order. 80% of orders are shipped by express, DHL, UPS, FedEx, TNT or EMS.
All of our products are shipped from Guangzhou (China), Shenzhen (China) and Hong Kong
Shipments by sea are possible for very large orders.
The average time is 2-3 weeks in the majority of countries.
The average cost of delivery is about 10% of the total amount of goods ordered.
NB: This is an average, depending on the weight and volume of orders.
The delivery time is detailed on all your quotes, and subject to your approval.

Our prices

Prices quoted are excluding taxes and shipping costs. Prices quoted from Hong Kong and China.
The prices of products and shipping charges may change without notice, variability is explained by the fluctuation in exchange rates, raw materials cost and other unpredictable events.
NB: Of course, orders and current quotation are in no way affected by any price changes, we assure you in.

Quality and Warranty

We guarantee the quality of your products and the quality of prints, marks, customization of your items.
Before each formal order, you can get a sample with or without logo, to ensure product quality.
We are located at the source (China), for this reason, we garantee competitive prices.
Our products, excluding consumables are guaranteed 6 months to 1 year.

Our payment solutions

We accept various payment or micropayments.
Including Paypal, credit card, bank transfer, western union.
The delivery time starts when we receive the payment.
NB: In some cases, especially in case of very large order, a settlement in 2 times is possible.
50% with order, balance after inspection and before shipment.
In 100% of cases, the entire order is paid before shipment.

Logo, slogans, marking

100% of our products are customizable, it is our core business, it is up to our partners to provide us high quality visual, logo, slogan.
Our partners also have the opportunity to order blank products with no impressions. If necessary, the manufacturer’s logo, producer, factory.
Answer: You can own your own printing company, and want to make yourself footprint, we understand that. If you need to blank non-printed products, we We will be glad to sell you products virgins without an imprint.

Reseller-agent-partnership.

Looking for a complementary activity?
You are doing business and you want to diversify your activity?
Looking for a business opportunity?
As part of your job, you meet a lot of professionals, as part of a B2B business?
Enter our dealer network, and get comfortable margins.
We offer different type of partnership.
Link to our reseller- agent – dealer form

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Les sites de notre groupe
  • Spécialiste des petits lots http://Le-grossiste-chinois.com
  • Spécialiste des gros volumes http://UsineEnChine.com
  • Grossiste et fabricant, services
    services aux sociétés
    http://Keyofchina.com
  • Cadeaux promotionnels et
    produits personnalisés
    http://Europgifts.com